Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The shipping charges are clearly shown in the cart when you checkout, this does not always include customs charges for some countries. You can also calculate your shipping charges from the shipping basket before you checkout

Which payment methods are accepted in the Online Shop?

Our online payment provider accepts all major credit cards except American Express.

How long will delivery take?

Each shop has a shipping policy so you can see how long they take to prepare your order, once it is shipped it will take the standard amount of time for post from the UK to your location.

How secure is shopping in the Online Shop? Is my data protected?

The Veiled Market is protected using the industry standard SSL encrypted protocol protecting users data right from the moment you start a transaction. All credit card information is handled by Stripe one of the most secure payment platforms in existence and no credit card details are ever exposed to Veiled Market or our traders.

What exactly happens after ordering?

The shop owner will receive a notification of your order and start to prepare your goods, many products on Veiled Market are made to order .

Do I receive an invoice for my order?

After you checkout your order, an invoice will be displayed on screen and emailed to your registered email address.

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