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5 out of 5

WitchEver Oak

Shipping Policy

Packaging: My packaging comes from recycled sources and it is itself recyclable. Your chosen thingie will be wrapped in tissue paper, popped in a muslin bag and packed securely, cushioned in shredded paper, in a PIP box which will fit through your letterbox.I only ship within the UK. I post parcels via Royal Mail (first class) and this service is provided free - you won't be charged any extra at checkout for shipping. I post parcels Monday-Friday and aim to dispatch within three working days, although it is often quicker. Once I put parcels in the post box it is in the hands of the gods as to when it arrives with you, however Royal Mail advise that items posted first class should usually reach their destination within two working days.

Refund Policy

If you have any queries or concerns regarding your goods upon receipt, please contact me within 7 days of receipt at [email protected] Refunds will be issued if an item arrives with you damaged or broken, however you MUST return the item to me in its original packaging first. Upon receipt of returned goods a refund will be issued within 48 hours.

Cancellation / Return / Exchange Policy

As all my hand-made items are one-of-a-kind, it may be difficult to offer an exact copy in exchange (for example I may be unable to get a further supply of a particular type of bead or pendant, especially if they in turn are also hand-made). Please be assured, however, that I will work with you to the best of my ability to resolve any issues as quickly as possible. As always, prompt communication is key - email me at [email protected] finally... sometimes things go wrong despite a human being's best efforts. Sometimes external events beyond my control can impact on delivery. Sometimes unanticipated issues arise at home that can affect my usual operations. I will always contact you ASAP if I think there will be a delay in getting your parcel to you, however this would be a very rare circumstance. Thank you for your understanding.💖