BytheCrookofmyHook
Shipping Policy
Royal Mail is the mail provider used.
Items are posted 2nd mail as standard. Upgrades to 1st Class and tracked are available on request.
Lost items - please allow at least 28 days before contacting seller.
After 28 days a refund or replacement will be issued.
International - Royal Mail is the mail provider. Standard economy postage is used and usually delivers within 1 week. Upgrades to tracked available on request.
Please allow up to 3 months before contacting seller regarding a missing parcel.
Fraudulent claims - should the seller become aware of a fraudulent lost item claim, the buyer will have any further purchases cancelled and a report may be made to the police.Yule Christmas Post - please buy early to avoid delays. No refunds given for purchases that do not arrive before 25th December unless damaged. Clear photos will be required so a claim to Royal Mail can be made.
Refund Policy
If notified within 14 days from receipt that you wish to cancel your order, a full refund will be issued. Except for personalised, bespoke items and commissions.
After 14 days it is at the discretion of seller.
Items damaged in the post, please photograph the damage and email seller [email protected] The seller will either offer a refund or replacement.Commissions. 50% non refundable deposit required. Once design has been approved full payment is then due. Final piece will not be started until full payment is received.
If you change your mind after you've signed off on the design, a refund will be issued minus 50% deposit and cost of materials purchased or used for commission.Unless the commissions which are not able to be resold are exempt from distance selling regulations.
Cancellation / Return / Exchange Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Return postage is payable by customer.
Full payment for Commissions is required prior to beginning the commission. 50% of that payment is a non refundable deposit.
Once the design has been agreed, a partial refund may be issued, (refund will be minus 50% deposit + material costs). Once commission is completed no refund is possible because it is a bespoke item.